With 45+ years in the business, the client provides protection plans and repair/replacement programs for household items across Canada. They wanted an admin panel to manage products, customers, orders, and protection plans, ensuring efficient operations and customer satisfaction.
Key features include product management, customer profiles, order processing, and analytics. The panel also supports repair tracking, user roles, scalability, and security to facilitate seamless business management and growth.
The Problem
The client currently uses multiple tools to manage their products, customers, and orders, and they rely on developers to make website updates.
They are looking for a unified portal that allows them to manage all aspects of their business—including products, orders, and customer relationships—while also providing the flexibility to create and customize their website according to their preferences.
Additionally, the portal should enable them to handle both B2B and B2C operations and manage email communications for customers and internal users, all from a single platform.
Super Admin:
has complete access to all platform functions.
Other Admin Users:
Users with permissions that are limited compared to the Super Admin. The Super Admin can also create new user roles as needed.
Market Partners:
Retailers from whom customers purchase Zucora’s services.
Vendors:
Vendors are sales people inside or outside zucora who helps Zucora to sell their services.
Customers:
Individuals who buy Zucora’s services.
SmartOne Card:
Physical cards provided to Market Partners, containing multiple service plans that can be distributed to customers alongside their purchased products.
Machine Learning is a subset of AI that focuses on developing algorithms and models that allow computers to learn from data and improve their performance over time. It plays a crucial role in enabling AI systems to recognize patterns, make predictions, and adapt to new information.
Machine Learning is a subset of AI that focuses on developing algorithms and models that allow computers to learn from data and improve their performance over time. It plays a crucial role in enabling AI systems to recognize patterns, make predictions, and adapt to new information.
Machine Learning is a subset of AI that focuses on developing algorithms and models that allow computers to learn from data and improve their performance over time. It plays a crucial role in enabling AI systems to recognize patterns, make predictions, and adapt to new information.
Machine Learning is a subset of AI that focuses on developing algorithms and models that allow computers to learn from data and improve their performance over time. It plays a crucial role in enabling AI systems to recognize patterns, make predictions, and adapt to new information.
